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Remove Closed Tickets from a Completed Sprint and Released

 

Hi,

I am using Sprints in JIRA, and I have several tickets that have been released and closed. However, they still keep moving from one sprint to the next one each time I close a sprint. What makes the backlog and board quite unmanageable, in addition, is that the provided metrics from the software are not valid. 

I was searching for help, but nothing similar to my situation. Might someone provide me some help? Thanks in advance.

1 answer

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Jack Brickey Community Leader Sep 02, 2021

In Scrum boards issues are considered complete once the sprint is completed if and only if they are in the right-most column of the board. If you happen to have a ‘done’ status in some other column they will not be considered complete when the sprint is closed.

Then it might be this the case, but I did not read anything about this limitation with the "right-most column". I just changed it, I will keep you update if this works. Thanks a lot for your quick reply =)

Jack Brickey Community Leader Sep 02, 2021

Yep understood. This is a very frequent it’s not the most frequently asked question in the community. I do wish that it would become more obvious when creating a scrum board for the first time. Such as creating a board you could have a wizard or coach that would walk you through the process. Of course he would want to disable this once you become proficient. In any case I’m sure this will get you going. Have a great day, cheers!

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It works! =) Thanks a lot for your help @Jack Brickey!

@Jack Brickey what is the point of having multiple "done" states if you can't clear those tickets after a sprint closes? For instance, what's the "correct" workflow for a "done - won't do" state ticket after a sprint closes (especially if you dump all tickets into the next sprint in the backlog)? 

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