Reminder 1 day before due/end date

[bartlomiej.jochym]

Hi, I want to create remainder(automation) in Jira Software.

When End date is 25.01.2024 15:00 notify one day before (24.01.2024 15:00) that.        "there's not much time left to fix bug".

Information can be send as comment. 

Or some other way (I'm open to suggestions), maybe changing the color of the task if it is possible.

[Walter Buggenhout]

Hi @bartlomiej.jochym,

The only way to send this type of automatic reminders, is by using a schedule to check if there's any issues with a due date tomorrow.

To avoid constantly loading your instance by polling every couple of minutes and stalking your users with individual messages for each issue, I would suggest you to use a filter subscription that sends out a list of all issues with a due date the next day.

Create a filter like this:

Resolution = Unresolved AND end date < endOfDay(1) AND assignee = currentUser()

This will return a list of all open issues with a due date before the end of tomorrow and assigned to a user. Save that filter next to the filter name, select Details > Filter subscriptions. You can set a schedule to send out a digest to a group of users there and then. The above filter will also include all open issues that are overdue, so the user can have a look at all late or upcoming issues from one overview, rather than receiving a separate message for each individual issue.

Solving your use case this way will also be beneficial for your automation rule limits, as this approach is not part of the automation framework.

Hope this helps!

[Bill Sheboy]

Hi @bartlomiej.jochym 

Adding to Walter's answer and your question...

If you are using a company-managed board for your Jira project, you could also use card colors, based on the same JQL.  This will increase visibility of the items if your team has a daily standup or for anyone viewing the board.  Unfortunately, this feature is not yet available for team-managed boards; here is the suggestion to add it.

Please look here to learn more about configuring card colors: 

https://support.atlassian.com/jira-software-cloud/docs/customize-cards/#Configure-card-colors

Kind regards,
Bill

[bartlomiej.jochym]

@Bill Sheboy it looks nice, could you help me with creating automation rule for this?

How do I start?

[Bill Sheboy]

You would not need an automation rule: instead write JQL which returns issues due soon and use that with your board configuration:

• ... at the top-right of the board
• Configure board
• Card colors
• select queries
• add your JQL and select a color