Reduce Number of Users - reduce monthly payment? Content remains?

[Ralf Becker]

Hi,

we are planning to have (temporarily) a great number of user for a project on Jira/Confluence. We are on the cloud-solution with a monthly billing plan. I assume, as soon we remove the users from the application, the monthly bill will also decrease again, right?

What happens with the contet the temporary users create? A assume this will be still there?

Thanks and best regards,
Ralf

[Andy Heinzer · Accepted solution]

Yes and no.  Reducing the number of users will most likely lower the bill, however it does not do so immediately.  It would only show a change in price upon the next billing cycle.  This is explained in more detail in How are the costs of adding/subtracting users calculated in Atlassian Cloud?.

The content remains the same to the best of my knowledge.   Having a user that created/edited content be deactivated primarily means that user can no longer login to the system or receive notifications.  Provided that other active users can still have rights/permissions to reach/edit that data, there really isn't any data loss associated with deactivating a user account.