Hi community - we are migrating a large Redmine (plan.io) site to Jira and using the Redmine importer with Jira Core Version 8.3.5
It worked well but as soon as a ticket has an anonymous user as author then the importer crashes.
Do you have any hints how to fix this ?
Many thanks and best regards
com.atlassian.jira.plugins.importer.redmine.RedmineRemoteException: at com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387) ... 45 more
It seems the importer just can't handle that.
If you have access to your Redmine database, I would suggest to update all "user-less" redmine-issues with a dummy user, so that the import works.
You would have to patch your Redmine-Import Module in your Jira System for it to work, so it is very unlikely to be successful with that.
I'm sure Atlassian would appreciate it however, if you'd report the bug in the Redmine Importer
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events