Redirect to new servicedesk request with preset value

[Deleted user]

Hi

We're looking for a solution where we can allow users to raise a request linked to an existing request.

Let say we have a "Change" and an "Incident" request. The end user has created a Change request through our servicedesk portal, and they'd like to add an incident towards the change.

We'd like to provide them with a button on the Change request (like a transition button) which redirects them to the form for an incident where we prefill a text field with the issue key from the change (from which they were redirected).

Is this possible with scriptrunner's web item? If so, could you point me in the right direction?

Thanks in advance!

[Jack Brickey · Accepted solution]

There currently isn't a means of exposing "linking" issues via the portal. This must be done from within the application by the Agent. The customer could reference the existing issue when creating the new issue which could then be used by the Agent to link them. If desirable the Agent could add the issue key in the summaries of the issues as a means of making the cross-reference obvious to portal users.

[Deleted user]

Thanks!