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Recover deleted issue from JIRA clould

Mathew Kuruvilla
Mathew Kuruvilla December 20, 2024

A colleague accidentally deleted an issue from his project, and I am trying to recover it. I have installed Issue History for JIRA and Restore deleted issues for JIRA. 
However as these applications were installed after the issue was deleted, these applications could not restore the deleted issue. 

Can anybody recommend how I can restore the deleted issue? 

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Mikael Sandberg
Mikael Sandberg
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December 20, 2024

Unless you have an app installed that can restore deleted issues before the issue gets deleted there is no option to restore it. Once it is deleted it is gone.

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Joe Pitt
Joe Pitt
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December 20, 2024

When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of 'Deleted' anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

It's nice there is now a plugin that keeps track and allows restoring issues, but as you experienced people usually install the plugin after they have the problem. 

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Daria Kulikova_GitProtect_io
Daria Kulikova_GitProtect_io
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December 23, 2024

Unfortunately, if data is deleted, it's gone. It's better to foresee such situations in advance, for example, by backing up the Jira data which allows to have a consistent copy of the Jira data.

For backup, you can use the export option: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

or, use third-party backup and DR apps, like GitProtect: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-for-jira-backup-restore-dr-data-management?hosting=cloud&tab=overview

Regards,

Daria

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