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Receive emails via REST API with OAuth 1.0a


Our application (ASP.NET Core API) is integrated with Jira by REST API and it receives information about users. First, we developed working cases for Jira Server (version 7.3.12) and now, after we started to test the same approach with Jira Cloud, we found out that emailAddress field is empty.

I know that a lot of developers faced with this issue and there are couple of questions and answers here describing the situation. But I really cannot see the clear way to update our application to make all the things work.

So, could you guys please help me to understand:

1) Can we receive users' emails and keep using OAuth 1.0a authorization?

2) If no, how can we get emails available via REST API?

Thanks in advance!

1 answer

0 votes

HI @Dmitry Bogomolov ,

Welcome to the Atlassian Community. 

The problem you are facing is related to the introduction of the Profile Visibility Settings in Atlassian Cloud due to GDPR. 

This topic and the way to get temporary access to email addresses have been already discussed in the below threads of the developers' community:


Please review above threads for details.

Also, for the future, kindly remember that this is not the best place to get support on development related questions. For this you should refer to the resources listed in


I hope this helps.



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