Receive System Error when trying to add a Transition View to a workflow step

[JanaW]

Receive System Error when trying to add a Transition View to a workflow step

[pkirkeby · Accepted solution]

This usually occurs if there is a non-existing screen ID being referred in the workflow.

Typical error looks like: "Cannot find Screen with id '11100'."

See KB article for more details:

https://confluence.atlassian.com/pages/viewpage.action?pageId=295305313

[JanaW]

I solved it differently than how the atlassian article recommended because I didn't have access to the database to change it. I removed the transitions that had the screen associated to it and then added them back with the view. That worked.

[JanaW]

This questions was auto created from jira ticket JSP-152361. The issue is a known problem and there is a knoledge base article that provided step by step resolution.

[Nic Brough -Adaptavist-]

That is not helpful.

What is the error, have you done this successfully before, and if so, what's the difference?

[JanaW]

Sorry you didn't feel it was helpful. All the information including the error essage was in my ticket that I opened, which apparently created this question on "Ask Questions" automatically. Sorry for the incovienence. I got a response back on my ticket and it's a known problem and they sent me a knolwedge base article that walks you through resolving. Thanks for trying to help me though

[Nic Brough -Adaptavist-]

"Didn't feel it was helpful" is not quite right. It's more a statement of fact in this case.

It's a bit like ringing a doctor and saying "I'm ill" and nothing else. Would you expect them to be able to diagnose your illness from that? They don't even know if you have a headache, your arm has fallen off, you have a fever or a penguin bite.

I suspect the support team had a similar problem if that's all you told them too!

Anyway, glad it's sorted - could you share what it was for future reference? Rememer JSP issues are private - between you and Atlassian, so we can't see any details.