We're running Jira (7.3.8) on a Windows 2012r2 server behind a firewall. We are not using SSL at the moment (not sure if this is relevant).
Now I want to add a new POP/IMAP server reading email from a mailbox in Office 365, but I get the following exception:
SocketTimeoutException: connect timed out
I use SECURE_IMAP and according to our technicians port 993 should be open in the firewall. I have verified user/pwd.
So, do I need to do anything else before? Do I need to import som public certs? Config changes? Really needs some ideas here. Hope someone can help me.
If you enter the settings and try a test connection does it work?
Take a look at the atlassian-jira.log and see if you see something similar to the following:
javax.mail.MessagingException: connect timed out while connecting to host 'outlook.office365.com' as user 'outlookUsers@domain.com' via protocol 'imaps, caused by: java.net.SocketTimeoutException: connect timed out
If you're seeing this you'll need to verify the port is open on your end by testing with Telnet. I would also recommend your technicians run a packet trace and open it up with Wireshark or another tool and view the network traffic to see where the connection is dropping.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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