Read mail from Office 365 mailbox

We're running Jira (7.3.8) on a Windows 2012r2 server behind a firewall. We are not using SSL at the moment (not sure if this is relevant).

Now I want to add a new POP/IMAP server reading email from a mailbox in Office 365, but I get the following exception:

SocketTimeoutException: connect timed out

I use SECURE_IMAP and according to our technicians port 993 should be open in the firewall. I have verified user/pwd.

So, do I need to do anything else before? Do I need to import som public certs? Config changes? Really needs some ideas here. Hope someone can help me.



1 answer

0 votes

Hi Mattias,

If you enter the settings and try a test connection does it work?

Take a look at the atlassian-jira.log and see if you see something similar to the following:


 javax.mail.MessagingException: connect timed out while connecting to host '' as user '' via protocol 'imaps, caused by: connect timed out

If you're seeing this you'll need to verify the port is open on your end by testing with Telnet.  I would also recommend your technicians run a packet trace and open it up with Wireshark or another tool and view the network traffic to see where the connection is dropping.




Tested the connection and checked the logs. I can see that exact error. I guess I'll need to have another talk with my technicians about this. I will get back with my findings.



Hi Mattias, We are encountering the same issue. Anything you are able to find. Please share the solution if you have. 





Unfortunatly I can't be of much help. We still get this error sometimes when we try to add a new POP/IMAP-server. I can also see warnings in our incoming email log files when an existing mail server tries to read incoming emails. 

Some findings: 

1. When we wants to add a new incoming mail server and the error occurs, we just press cancel, wait for a couple of minutes och then try again. Usually it works. This makes me Think that it is a network issue.

2. Verify that you have POPS/IMAPS enabled. I know that one of our admins switched that setting off on our mail accounts. I can't remember what error I got in Jira then.

I have pinged the server, done a trace route and nslookup. No errors there. At the moment I have asked our network techicians to look into this. Maybe it is just O365 beeing to slow :-(

If we find soemthing, I will let you know.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,079 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you