We're running Jira (7.3.8) on a Windows 2012r2 server behind a firewall. We are not using SSL at the moment (not sure if this is relevant).
Now I want to add a new POP/IMAP server reading email from a mailbox in Office 365, but I get the following exception:
SocketTimeoutException: connect timed out
I use SECURE_IMAP and according to our technicians port 993 should be open in the firewall. I have verified user/pwd.
So, do I need to do anything else before? Do I need to import som public certs? Config changes? Really needs some ideas here. Hope someone can help me.
If you enter the settings and try a test connection does it work?
Take a look at the atlassian-jira.log and see if you see something similar to the following:
javax.mail.MessagingException: connect timed out while connecting to host 'outlook.office365.com' as user 'outlookUsers@domain.com' via protocol 'imaps, caused by: java.net.SocketTimeoutException: connect timed out
If you're seeing this you'll need to verify the port is open on your end by testing with Telnet. I would also recommend your technicians run a packet trace and open it up with Wireshark or another tool and view the network traffic to see where the connection is dropping.
Unfortunatly I can't be of much help. We still get this error sometimes when we try to add a new POP/IMAP-server. I can also see warnings in our incoming email log files when an existing mail server tries to read incoming emails.
1. When we wants to add a new incoming mail server and the error occurs, we just press cancel, wait for a couple of minutes och then try again. Usually it works. This makes me Think that it is a network issue.
2. Verify that you have POPS/IMAPS enabled. I know that one of our admins switched that setting off on our mail accounts. I can't remember what error I got in Jira then.
I have pinged the server, done a trace route and nslookup. No errors there. At the moment I have asked our network techicians to look into this. Maybe it is just O365 beeing to slow :-(
If we find soemthing, I will let you know.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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