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Why cannot I add/edit any Transition Properties on any status from my Project Workflow?

Angheli Gabriel
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April 13, 2023

I cannot add/edit any Transition Properties on any status from my Project Workflow, so whenever I put an issue in the "Closed" Status, its Resolution remains as "Unresolved".

I made a custom Software Simplified Workflow for a Project and I can no longer edit statuses from the Board Configuration where I had a checkbox destined for automatic resolutions. But since I edited the Workflow to be more specific for my project, I can no longer close issues with the "Resolved" Resolution.

I am able to see the "Options" field and the word "Properties" below it, but they are not clickable. Moreover, I do not have any field regarding Properties in the Project Settings side bar, like I saw on tutorials which showed how to add new Transition Properties.

It is worth to mention that I have all the necessary Roles and Permissions to make changes and more importantly, I am on a dedicated Jira Software webpage for the Endava Company and possibly that's why I have the mentioned issues. Nonetheless, I still want to be able to set up correct Resolutions and Properties on my project.Jira Project Workflows.png

1 answer

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Answer accepted
Fabio Racobaldo _Herzum_
Community Champion
April 13, 2023

Hi @Angheli Gabriel and welcome,

as project admin, in order to be able to edit a workflow, you need to have extended project administrator grant and the related workflow shoul be not used in other projects. 

Please ask to a JIRA Administrator within your company.

Fabio

Angheli Gabriel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2023

Hi @Fabio Racobaldo _Herzum_ ,

Thank you for the information. I will ask as mentioned and hopefully I can solve the problem. 

Have a nice day,

Gabriel A.

Fabio Racobaldo _Herzum_
Community Champion
April 13, 2023

you're welcome @Angheli Gabriel 

Like Angheli Gabriel likes this

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