Filter for open issues isnt working

[Deleted user]

In my project the filter for open issues isnt working, though the one for finished issues is working. Do you have any ideas what I did wrong?

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Community!

It's hard to tell without a description of "is not working". 

I assume that you mean "it does not show me some/all issues that I expect to see" when you click on the link that says "open issues" in the project header?

Do you get a list of issues then?  Can you pick on an issue that either

• Should be on the list but is not
• Is on the list, but you do not think it should

Open it up and look at the fields "Status" and "Resolution" - what do they say?

[Deleted user]

Yes, you're correct. The filter in the project header does not show me the issues that are still open.

the issues that are already finished are visible and those who are open. 

The "Resolution" fields of all issues say the same: not finished. I can't edit them.

[Nic Brough -Adaptavist-]

Ok, the trick here is understanding that Jira doesn't actually care about the status of an issue.  When you ask it "show me the open issues", it only shows you at unresolved issues.

If that field is empty, the issue is unresolved, shows as unresolved, and reports like the "open issues" one will report the issue as open.  If that field has any value, the issue is closed.

You cannot edit the resolution field, it should be being set (and cleared) by the workflow in the project.  Basically set when an issue goes into a status your admins consider closed, and cleared if it moves out of one of those back out to to an open or in-progress one.

[Deleted user]

Alright, thank you! Then I did not do anything wrong :) Thanks a lot!

[Brant Schroeder · Accepted solution]

@[deleted] Welcome to the Atlassian community

Can you share your filter's logic? 

Here are a couple of JQL examples that you can use to return open or unresolved issues in a project.  You can add this by clicking on the advance search.

Return all unresolved issues (issues that are not completed and could be in various statuses) - project = YOURPROJECTNAME AND resolution = Unresolved

Return all issues in the status open - project = YOURPROJECTNAME AND status = Open 

Here is some great information on filters: https://support.atlassian.com/jira-software-cloud/docs/configure-filters/

[Deleted user]

I already used the JQL, but my team lead told it's too complicated for others to use it that way, thats why I try to get the filters working in the project header