Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Raising a incident in ServiceNow when my Jira Status is updated



My organisation is using both Jira and Servicenow and we have a requirement in which we want to raise a request in Servicenow based on a status change in Jira. For example if an issue status changes from In Progress to Coded a request will be generated in Service now with some values taken form Jira e.g.code piece or tag name mentioned in any fields or comments from Jira issue. and once Request is raised the corresponding request number will be updated in Jira comments.

I searched for this and it seems to me that it is possible through webhooks, But I am not sure about it. If anyone can help me whether this is achievable or not. If yes in which direction I should move. 

Any help is highly appreciated.


3 answers

2 accepted

1 vote
Answer accepted
Laurens Coppens Community Leader Mar 27, 2019



I think this is more a servicenow question than a jira question.

You could do webhooks or try the automation plugin to do a call to the api of servicenow.

But i think the main part is checking with servicenow how you can do an incident update through their api.

From the jira part the only thing you need to do is call that api with the incident ID and status.




Hi Laurens,


Thanks for your reply. I checked in service now community and found one link where a person had given a detailed POC for integrating serbicenow with Jira and passing messages between them I will try it locally and see if it works for me.

Laurens Coppens Community Leader Mar 29, 2019



Great, feel free to contact the community again if you run into problems with the jira api.




hi @anshul agarwal could you share the link you find out about the SNOW POC intergation with Jira they used?


1 vote
Answer accepted

Hello Anshul,

I hope you are having a nice day.

As @Laurens Coppens mentioned, you will need to check with ServiceNow what API would create the issues and copy the fields as you need, while checking what APIs from JIRA should trigger the script.

For JIRA REST API reference, you can check the documentation below:


Additionally, I would like to say that one of our partners has developed an integration for JIRA and ServiceNow. Although it does not have an automation feature as you need, you can still synchronize and customize some JIRA triggers to reflect the changes on ServiceNow. Feel free to give it a try:

Let us know if this information helps!

Hi Petterson,

Thanks for your reply. I am going through the link you share for integration and try it out. If my POC will be successful I will publish the result here.

hi Ankush, please can you share the outcome of your POC?

Hey @anshul agarwal ,

Were you able to implement the integration?

Could you point me to the documentation?



Thanks in advance

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you