My organisation is using both Jira and Servicenow and we have a requirement in which we want to raise a request in Servicenow based on a status change in Jira. For example if an issue status changes from In Progress to Coded a request will be generated in Service now with some values taken form Jira e.g.code piece or tag name mentioned in any fields or comments from Jira issue. and once Request is raised the corresponding request number will be updated in Jira comments.
I searched for this and it seems to me that it is possible through webhooks, But I am not sure about it. If anyone can help me whether this is achievable or not. If yes in which direction I should move.
Any help is highly appreciated.
I think this is more a servicenow question than a jira question.
You could do webhooks or try the automation plugin to do a call to the api of servicenow.
But i think the main part is checking with servicenow how you can do an incident update through their api.
From the jira part the only thing you need to do is call that api with the incident ID and status.
I hope you are having a nice day.
As @Laurens Coppens mentioned, you will need to check with ServiceNow what API would create the issues and copy the fields as you need, while checking what APIs from JIRA should trigger the script.
For JIRA REST API reference, you can check the documentation below:
Additionally, I would like to say that one of our partners has developed an integration for JIRA and ServiceNow. Although it does not have an automation feature as you need, you can still synchronize and customize some JIRA triggers to reflect the changes on ServiceNow. Feel free to give it a try:
Let us know if this information helps!
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