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REST APIs return 401 Error


I am currently using the Jira Free plan and attempting to add some integrations use Rest APIs. 

I have tested using the below postman collection as well as from a nodeJS application.

When using correct authentication details I get a 401 error with message "

"You do not have permission to create issues in this project." when trying to create an issue ({{baseUrl}}/rest/api/3/issue) or a 404 error with message "
"Issue does not exist or you do not have permission to see it." when trying to get an issue.

I know the authentication details (email and token) are correct because if I change it to an invalid value I will receive a different error. The authentication details are for a user that has full access in the Jira site and can view and create issues on all projects. Using the APIs also updates the 'Last accessed' time on

Is there some secret setting I need to change to allow Rest API for a user?


1 answer

1 vote
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 10, 2022 • edited Aug 11, 2022

Hello @Michael

Thank you for reaching out.

I checked your postman settings and everything seems to be in the right place for the REST API to work, although you obviously can not provide the exact API call and authentication details.

That being said, I suggest checking the following details:

  1. Create and use a new API token.
  2. Confirm you have added the correct URL in the call. using the get method, ensure it is in the following format:
  3. Have you tried to get issues directly from your browser (Using while you're logged in with the user account? Would you be able to try this?
  4. Double check the user account is properly able to access the issue

You can watch the video below to double-check if you have missed any postman parameters:

P.S: The authorization header is automatically filled when you set the basic auth.

Let us know if you have any questions.

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