Quick Filter Option Stays Checked by Default (Must be Unchecked + Checked Again to Apply Filter)

[Courtney Caudle]

I have read many of the existing threads related to Quick Filters and am unable to find an exact answer for my issue. 

1. I am using Kanban Board and have a Quick Filter set to exclude two specific Parent (epics)
2. When I open the Kanban Board, the filter is checked, however the Board is NOT filtered until I uncheck and recheck the Filter (the Quick Filters work as expected upon uncheck and recheck - I do NOT believe it's an issue with JQL)
3. I have tried adjusting the JQL and the issue still persists; here are two versions of the JQL I've tried (both produce the same result):
   1. parent not in (EPIC LINK 1, EPIC LINK 2)
   2. project = PROJECT AND PARENT != EPIC LINK 1 AND PARENT != EPIC LINK 2

Screenshot for reference (filter is checked, but issues within the 'Excluded Epics' still display)

[Courtney Caudle · Accepted solution]

The answer is a new bug has been created by the support team and will be addressed at some point in the future. 

If you experience this issue, please watch the bug created here: https://jira.atlassian.com/browse/JRACLOUD-93316

[Dan Breyen]

Hi @Courtney Caudle I can replicate the behavior and would agree that shouldn't work like that.  The Quick Filter either needs to be reset, or else the search needs to use it when that bored is loaded.

I requested Atlassian Support to weigh in, let's see where that leads.

[Courtney Caudle]

Thank you SO much, Dan!

[Abdallah Khaled]

Hi @Courtney Caudle, The board's quick filter shouldn't be applied when you load the board. This is not normal behavior; the board should load with no filters checked.

I couldn't replicate the behavior you described. Can you try accessing the board in a private/incognito window to see if the issue persists, or Test the behavior in different browsers to rule out browser-specific issues?

If the issue persists, it could be site-specific and it needs to be checked with our support team.

[Courtney Caudle]

EDIT - I have submitted support ticket.

Thank you Abdallah. 

Agree, the filter should NOT remain checked, however it does.

Thank you for your suggestion, tested and confirmed the issue occurs in both Chrome incognito as well as Microsoft Edge (which I have NEVER used before).