Degraded performance Customers may experience issues using Community search. Our team is investigating.
My predecessor created a custom field called "change type" that is similar to the standard issuetype. The problem: When you query changetype, the results get split into two values.
See screenshot, note that "non-defect" appears twice. Oddly, if you click on either one, the associated list contains all "non-defect" issues - the sum of both reported values (292+3).
I recently re-indexed the database hoping that would help. It didn't. Any ideas?
Do you have multiple contexts defined for the custom field catering to different projects? In that case JIRA has no way to determine that the selected values are the same even though the text is the same.
The only way is to get rid of individual contexts and use a common context for all the projects.
Thanks Vishwajeet, but I believe this cannot be the answer. The reason: Clicking either of the returned values (as described in the original post) returns a list of all "non-defect" issues (295 issues). If there was a faulty value, you would get two lists - one with 293 issues and one list with 2 issues. Or am I missing something obvious?
I'm leaning more toward a defect in the Issue Statistics Gadget...
What I said might be wrong but it still worth checking, there has to be some anomly for two values to be shown. search function might be trimming the extra spaces and the report you are looking at may not.
What I am suggesting are just posibilities from my past experience your environment and issue can be different.
I agree that it is worth checking. For lack of a better method, I tried the query in different ways, including making sure that "non-defect" and "change type" were quoted to exclude preceding or trailing blanks. I also used the "=" rather than anything that could have returned approximated results. No luck.
Do you know of a way to check the database more thoroughly? Thanks again for the interest.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs