I had a similar issue too. I think there is no issue with the date but rather with the way Jira understands the not equal relational operator (!=). I am not 100% sure on why it happens, to be seems like a Jira bug. Anyways you should try a reverse logic something like this -
project = "XYZ" AND issuetype in (Epic, Story, Improvement) and (component in ( 'ABC','Whatever','Impediments','People','Process','Program','Sprint Review',,'Teams', "Tools & Technology ") or component is Empty) ## and add any other codition you want to
the point is instead of saying component !=none (as in your case), say component = << everything else>>
I hope this works, atleast it did for me. But I agree it is not logical in the first place that why your query did not work.
It's not a bug, but it's not intuitive for humans.
When you ask about the values of contents of a field, you need to look at the content first. The question "is the colour field red?" works ok when your field has red in it, or green, or has no value at all. But when you ask "is the colour field not red?", you'll get what you expect when it's red or green, but it can't answer when there is no colour there. So it fails the test. Humans expect it to succeed because we usually (wrongly) equate "no answer" with "abscence".
The thing to do is catch it explicitly. You can do "component = <<everything else>>", but in most cases, you probably want to say "component is not empty"
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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