Hi Guys, I just changed my SLA metrics for Time To Resolution from 120h to 40h and now I would like to know, from the closed tickets, which of them has their Time To Resolution higher than 40h by querying JIRA using JQL.
Hi Joao, neither of them worked.The first one will show me only the breached ones which in case of the closed tickets they met the SLA because was 120h but they took 100h, so its over 40h but at that time was less than the SLA. And the second query don't bring me any results, because when a ticket takes more than 40h the timer starts going down negatively. But thanks for your help.
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