Query completed SLA higher than 40h

Hi Guys, I just changed my SLA metrics for Time To Resolution from 120h to 40h and now I would like to know, from the closed tickets, which of them has their Time To Resolution higher than 40h by querying JIRA using JQL.



1 answer

Hi Thiago!

There are two different queries that may achieve what you want. You may try both and check what suits you best:

"Time to resolution" = breached()


"Time to resolution" < 0h



Hi Joao, neither of them worked.The first one will show me only the breached ones which in case of the closed tickets they met the SLA because was 120h but they took 100h, so its over 40h but at that time was less than the SLA. And the second query don't bring me any results, because when a ticket takes more than 40h the timer starts going down negatively. But thanks for your help.

Sorry, my bad. I just edited the second query to another one. Could you try that instead?

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