Hello Community,
I'm trying to filter my several tickets and one part of my filter is using ths status of the ticket.
However I have one ticket that is appearing in both scenarios but it is not possible. The ticket is currently closed and is appearing with the 2 filters below :
- "AND status not in (Closed)" : which is not OK because the ticket is closed.
- AND status in (Closed) : which is ok because the ticket is closed, however it was already appearing with this filter even while not closed.
Could you please help me understand what is going on here ?
Thanks in advance,
Margaux
Hello Margaux,
try this queries
I added brackets
-(type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW) AND statusCategory NOT IN (Done)
-(type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW) AND statusCategory IN (Done)
Thanks
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Hello,
It is not working, when I'm using Done instead of Closed I have 2 more tickets closed appearing when it should not.
Best,
Margaux
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Hello
Try this query
I added brackets
-(type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW) AND statusCategory NOT IN (Done)
-(type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW) AND statusCategory IN (Done)
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Hi @Margaux Jousse
Can you please share the whole query?
Also, please share the screen shot of the workflow.
Thanks!!
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Hello,
Thanks.
Yes sure, please see below :
- type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW AND status not in (Closed)
-type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW AND status in (Closed)
Thank you !
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Hello Margaux,
try this queries
-type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW AND statusCategory NOT IN (Done)
-type = "Web Contrib" AND "Sub Issue Type" = "Text/translation fix" AND "Hermès Métier(s)" is not EMPTY AND labels = WEBC OR labels =DTW AND statusCategory IN (Done)
Thanks
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