Putting an issue 'on hold' does not affect Resolution Time

Similar to this post:

https://answers.atlassian.com/questions/59054.

 

I'm looking for a way to accomplish this (natively, if possible).  This question was asked back in 2012... I'm hoping that maybe I'm missing something??

Thanks!

2 answers

1 accepted

Hey Robert,

I would suggest the same approach that Alexey stated in the most recent comment on the link you posted.
As this goes into the area of SLA handling, the easiest way would be to use an SLA addon that counts the time worked on the issue and excludes the time in certain status.
One plugin I've personally used is Time to SLA which should offer what you're looking for and also comes with a counter that displays the time remaining depending on the configuration you set.

If you're looking for a full service desk experience, you should give JIRA Service Desk as try, as this not only offers SLA management but also a lot of other features that your service team could benefit from.

I hope this helps!

Regards,
Philipp

Thank you.  I'll look into this.

Robert

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

211 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you