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Pros and Cons of JIRA Server vs. Cloud Edited

When considering implementing JIRA Software Cloud vs Server what are the pros and cons of each when considering performance,maintenance, resources, budget and all other things that would impact the instance?


1 answer

2 votes

Start with

In my opinion, this is biased towards Cloud, as it does not emphasise that 

  • Cloud Apps are limited in power compared with Server
  • Cloud's "you get what you're given" software can be really bad for some people, especially when an overnight change can be a incredibly disruptive
  • A lot of users are very unhappy with Cloud's counter-intuitive UI (Strong opinion here - I'm one of them - It does not work for me, and it seems to be dreadful for the full range of users - old hands hate it, completely new people can't find anything, and waste vast amounts of their admins time with "but where is?")
  • There are no SLAs on Cloud if you need them

I second these points on Cloud, especially point 3. I just inadvertently deleted all issues on a project board as I copied the board and thought the issues had also duplicated. It is not intuitive. I found this thread via a "hate jira cloud" Google search if that is an indication of my current thinking.

Are there any benefits to having a Cloud instance (e.g. maintenance overhead, automatic releases etc)?

Thanks for your feedback - I truly value it!

Like isaac.montero likes this

I used Jira Enterprise in my last work for more than 3 years and now I am on Jira cloud. Its a different experience all together. Different layout. 

Its a pain to move around.

Even confluence cloud has a different look and not user friendly.

As an update,

Cloud now has a "premium" option which does give you SLAs (on top of the "don't have to think about running my own computers"), and there's a Chrome plugin that Atlassian are using to demo an overhaul of the UI - a lot of it going back to the server layout which is so much better than Cloud.

Like Maren likes this

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