My requirement is that only service desk be visible to the client where he logs a issue, the support member does a first level analysis and if it is a development bug only then it should be propogated to the development projects, where the development cycle will be followed. This is important as there can be many operational queries which need not be raised in development projects. Also I can see when a issue is raised in service desk project ,it is raised as IT help , I want to change it to operational how do I do it ? Please help.
I don't know if there is an easier way to do it, but I cloned the issue and then moved it to the project. Both issues are linked to each other so from the service desk you can see the progress of the linked item. As soon as it is resolved and (planned for) released you can notify the customer.
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG