Proper way to disable Jira user creation


I have jira 5.2.6 integrated with crowd. I've disabled the internal Jira directory within Jira, and I've disabled the jira application in crowd from creating or editing users.

Everything seems to work -- I am unable to create users in Jira.

*However* -- when I try to create a user in Jira, I get an error saying:

This user does not exist please select a user from the user browser.

Shouldn't the error message say something like "Your system administrator has disabled adding users in the system." ??

Basically, the functionality works like I want, but I don't like/understand the messaging -- wondering if I am doing something wrong.

Tips appreciated.

1 answer

1 accepted

Hi Bryan,

Since user management is delegated to Crowd, and JIRA internal directory has been disabled, I believe that you may disable the Add User option in JIRA by enabling the External User Management option. The option can be enabled by going to Administration > General Configurations > External User Management.

More details on this is described in the following documentation:

External user management

When turned ON, you will no longer be able to create, edit or delete users/groups from within JIRA (or via email orimport); but you can still assign users/groups to project roles, and create/edit/delete user properties. Additionally, JIRA will not display options for users to change their password, or edit their profile.

I hope that this will help!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

147 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you