Project not sending Issue Created notification to Reporter + Admin unable to Browse

[Chris Banks]

Hi, I'm having the problem that one particular project is not sending out Issue Created notifications to Reporters who log new Issues. The associated Notification Scheme is set send Issue Created emails to Reporters and Current Assignees, so I don't know why it isn't working.

I saw someone post a similar question, but I think this is different, as theirs related to the Issue Type not being set in new issues, however for this one, the project has a custom Issue Type that they should all get created as.

In case it could affect things, it is quite a locked-down project, with only 'Responsible Persons', 'Project Team Members', and 'Current Assignees' able to browse, so ordinary users can't see their issues listed. Getting the notifications working would help people know that their issues had been successfully created.

In order to see the test issues I've created while investigating, I've modified the Permission Scheme so that Project Role (Administrators) can also Browse. However, despite my being in the Active Directory group that is set as an administrator for all our projects, I'm still unable to see the issues I've raised. Is there another level of permissions that I haven't delved deep enough to find?

[Sreenivasaraju P]

Hi @Chris Banks ,

Jira has two type of permissions.

1.  Permission schema- Permission schema define all the permissions like
   • create
   • browse
   • admin
   • add comment
   • edit comment
   • add attachment
   • add worklog ..etc
2. Issue security Schema - Security schema define who all can see the request
   • reporter
   • assignee
   • group members
   • role members
   • project lead ..etc

To create any issue , you should have create and browse permission. To view the same issue, you should be part of security schema also (if any security level defined). Notification will be received, if you are part of security schema.

[Chris Banks]

Thanks @Sreenivasaraju P , that's really helpful, I wasn't aware of the Issue Security schemes. From what you say, would I be correct in understanding that there isn't a way for a person to get sent an issue creation notification unless they are also able to view that new issue? It would be useful for reporters to know the JIRA number of their issue in case they needed an update on it, but these particular issues need to be locked-down in case confidential information had been added to them by the project members.