Project administrators cannot see all assigned projects

Question

Pretty new administrator, but a longtime user...

Basically I have two users who are the administrators of more than 10 projects. However, only 10 projects show up in their (the users) respective project lists, and there is nowhere that indicates that there are additional projects that they can administer.

Is there a configuration setting that I am not aware of (completely likely) or is there something else that I should look into?

Many thanks for any responses.

Nic Brough -Adaptavist- · Accepted Answer

At a guess, I'd say that while they have system-admin rights, they don't have project-admin rights on the "missing" projects.  (It's important to understand that system-admin does not mean "can do everything" as that's a very badly broken security model, and hence, not implemented by Atlassian).

Check the permission schemes for the "missing" projects.