Project Roles and Permissions Not Applied to My Users as Expected. Why?

[Milan Vucetic]

We are a small team of users and we have 2 users that are having and issue of logging work hours on some projects. but not others. To bet a better picture regarding our issue we will use tree users A, B, and C. We will also have tree projects as there are tree different outcomes we are experiencing.
Setup:

User A (everything works as expected)

Projects:
Alfa (can log work hours)

Bata (can log work hours)

Delta (can log work hours)

User B (issue)

Projects:
Alfa (can log work hours)

Bata (cannot log work hours)

Delta (cannot log work hours)

User C (issue)

Projects:
Alfa (can log work hours)

Bata (cannot log work hours)

Delta (cannot see the project)

All tree users have the same Project Permissions. They are all in a "jira-developer" group and developers project role. "Work On Issues" has been set to grant access to users who are in Project Role (Developers) and Group(jira-developer). Still this tree users have different behavior between them. User B and C should have the same out come as User A.

The Jira we are using is v.6.4 and it is a server version that is running locally.

Any help will be appriciated.

[Karim ABO HASHISH · Accepted solution]

hi @Milan Vucetic 

do the 3 projects use the same permission scheme?

[Milan Vucetic]

It seems that they are not having the same permission schema.
Project Alfa - All Permissions Granted

Project Bata - has a Jira Service Desk Permission Scheme

Project Delta - Default Permission Scheme

[Karim ABO HASHISH]

hi @Milan Vucetic 

in this case you need to ensure that at least Browse and work on issues permission are granted to developers role/group in each permission scheme.

Developers permissions will vary in each project according to the associated permission scheme.

Side Note: if project Delta permissions need to be modified, it is recommended to make a copy of the default scheme, modify it and associate it to the project instead of altering it. Default scheme is associated to any newly created project by default so any modification will apply to Delta and any new project that will be created in the future.

let me know if further elaboration is needed.

Cheers,

Karim

[Milan Vucetic]

Hello @Karim ABO HASHISH

Thank you for all the follow up. However between your reply and working on this issue I ran the Permission Helper tool and see that there is a following message popping up.

[Karim ABO HASHISH]

hi @Milan Vucetic 

This project is a service management project which is different than software project.

For a user to be able to operate, edit, assign or transition tickets in a Jira Service Management project it is necessary that they have an agent license. There is no way to modify the permissions so that they operate in these types of projects.

Users in jira-software-users group can perform these actions in projects of type software or business.

In the same way, a user who only has a service management license cannot see agile boards without a software license.

In your Case: you may need to add yourself to jira-service-desk group to obtain the agent license and be able to operate normally in that project.

You can use this link for more info about setting JIRA Service desk users.

Cheers,

Karim