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Project Automation - Smart Value - Issue URL in Email

Emily Lukasik

Hello - I am setting up a Project Automation Rule to send a daily email with a list of open issues with a specific criticality.

I tried to use the format highlighted in the webinar for the other week, but I cannot get my Issue Key to be hyperlinked.

When I use the below syntax I get a blank email

{{#lookupIssues}}
* <{{url}}|{{key}}>
{{/}}

When I remove the <> and use the below syntax I get an email that bullets out the full URL | then the issue key.

{{#lookupIssues}}
* <{{url}}|{{key}}>
{{/}}

I am trying to get it so the Issue Key itself is hyperlinked. Any ideas?

Accepted answers

Bill Sheboy

Hi @Emily Lukasik

Try this one to produce a bulleted list of the values with the key hyperlinked:

Here is the list:

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}}</a></li>{{/}}
</ul>

Best regards,

Bill

All comments

Bill Sheboy

Hi @Emily Lukasik

Try this one to produce a bulleted list of the values with the key hyperlinked:

Here is the list:

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}}</a></li>{{/}}
</ul>

Best regards,

Bill

Emily Lukasik

Thanks Bill - that worked. Any chance your able to explain the syntax to me; that doesn't look like anything I've seen in the help documentation (& definitely different from what they used in a Jira webinar I just watched...). Thank you!

Bill Sheboy

Certainly, and I am glad it worked for you!

I used some HTML syntax to form the list:

<ul> means it is an un-ordered list. The closing tag ends the list.
<li> means it is a list item.
<a> is used to add a hyperlink, where href is the URL reference, and the text in the middle is what to show for it...in place of the URL. In our case, it is {{key}}
The rest you already figured out: how to iterate on the looked-up issues

You can search the interwebs for generic HTML documentation on building lists like this. For example, https://www.w3schools.com/

Emily Lukasik

Thank you!

Matilda Dahlström_pzxv9o

Hi!
For

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}}</a></li>{{/}}
</ul>

I would like to also include the Summary of the issues in the hyperlink.
Is that possible?
Where should I add {{summary}} in that case?

BR, Matilda

Bill Sheboy

Hi @Matilda Dahlström -- Welcome to the Atlassian Community!

You could do that by adding {{summary}} after the key, such as with:

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}} {{summary}}</a></li>{{/}}
</ul>

Kind regards,
Bill

Matilda Dahlström_pzxv9o

Hi Bill!

Thanks. :-)

That worked!

Again thanks, and have a nice weekend.

BR, Matilda

Hadar Dinte

Hi @Bill Sheboy

I try to add a specific URL link to my automation but it doesn't work.

How can I add this link?

for example: the result of the smart value {{issue.created}} will lead to www.google.com

Thank you!

Bill Sheboy

Hi @Hadar Dinte

I do not understand your question. Would you please explain the problem you are trying to solve? That may provide some context for the community to offer suggestions.

For example, if you are are trying to link to a web site in an email why not just put in the exact URL, as many email formats would automatically interpret that as a linkable reference?

Kind regards,
Bill

Kunal Kumar_kn9ukt

Hey @Bill Sheboy I have tried everything and all possible variations of your syntax but nothing seems to work. The email still returns blank with no values . Please Help !!!!

Use case : For each reporter , all the issues he has created without mandatory tags a consolidated email needs to be sent with jira links of all the issues.

Using issue.toUrl simply sends one email per issue ( ex 5 emails for 5 issues ) & #lookupIssues is also sending multiple emails with blank body

Kunal Kumar_kn9ukt

When using the following :

I'm getting one email per issue ( ex 3 emails for 3 issues)

Bill Sheboy

Hi @Kunal Kumar

In general, it is a good idea to create a new question and link to older ones. Otherwise only the people following the old threads will see them.

Next thing, please post images of your complete automation rule, showing the details of the lookup issues definition, and of the audit log details showing the rule execution. Those will provide context and may explain the symptoms you are observing. Thanks!

Kind regards,
Bill

Kunal Kumar_kn9ukt

@Bill Sheboy Please find the images below :

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