Problems signing up with emails using .im TLD

Frank Schuengel
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April 24, 2024

Hello. I have a company with .im (Isle of Man) domain and email addresses. When I try to sign up to Jira, the activation email never arrives. Is anyone aware of any restrictions with this TLD? It's not stuck in our spam filter. Thanks in advance.

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 25, 2024

Hi @Frank Schuengel 

I reached out to my mail team in regards to this.  However their investigation into this TLD did not appear to show any problems that would affect then entire TLD.

I took a closer look at your site, at least the users I can see on your site, none of them appear to have had any bounced SMTP responses when our Cloud sites have tried to email them in the last 30 days. 

If this is insufficient, could you please share with us the specific email address of one account that you are trying to use to sign up with?  Perhaps we can investigate this further by examining the mail sent to that specific address here.




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