Hello,
I create a filter for which the total number of tickets is 116
When I use this filter to create a two dimensional filter statistic, the total is 72
I don't understand why I have a difference.
Please help me
Finally, I create a ticket to JIRA support and it is a bug which will be fixed !
Thanks for the update @Aurélie Pilette !
Good to know we weren't missing something obvious :)
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Hi @Aurélie Pilette,
See also this thread for a similar topic:
Also, Iit might be due to the way its handle the None values; see also this Jira bug: https://jira.atlassian.com/browse/JRASERVER-71132
Also, be aware that there is a better alternative to this gadget. You could try the Pivot Table & Pivot Chart gadget offered by our Great Gadgets app, which covers that gadget's functionality but offers much more. Perhaps it displays the correct data.
Hope this helps.
Danut.
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My problem is the same as : https://community.atlassian.com/t5/Jira-questions/Two-dimensional-filter-statistics-display-bug/qaq-p/2698187 but I see that there is no solution and i don't understand why.
it is not the same than https://jira.atlassian.com/browse/JRASERVER-71132 because I have no column as none
And I can't use your Pivot table because like we are more than 200 users, it is not free.
The two dimensional worked fine. So, it happens something that results are false. And I would like to understand what or if there is a bug in Jira Cloud.
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Hi @Aurélie Pilette,
In this case I recommend opening a support ticket with Atlassian Support team. I think they can help you with the troubleshooting.
Danut.
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Hi @Aurélie Pilette ,
Can you try to change the statistics of x-axis and y-axis and try. Whether it is giving same result for all parameters or not.
Please check whether you configured parameters like Fix for version (non archived), which will give requests of non archived versions only.
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I try to change X and Y axis or change the parameters dans I have still the problem
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Hi @Aurélie Pilette ,
My first guess would be that for the 44 tickets that are not shown, at least one of the fields that you want to show is not filled. Can you give an (anonymized) screenshot of the Widget (both in configuration mode as well as display mode)?
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You will see my board configuration. But when I click on a line like pending :
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If I configure a simple Pie Chart with same filter by select status or squad ==> i have 116 tickets
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Can you post the full JQL that you are using?
Can you also share the full picture of the 2dimensional table, with all columns visible? You might have to make the dashboard page-wide (no columns) for that to show correctly.
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here, you will find the jql used :
project = SFRA AND sprint in openSprints() and sprint not in (340, 489, 548) and issuetype != Sub-task
So, do you find where is the problem?
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The absence of the None column would indeed suggest that there are no tickets where one of the two fields is empty. As you mentioned in a different reply in this thread that it's an Atlassian-confirmed bug... I'm curious to what the bug exactly is. What are the steps to reproduce, as far as you know?
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They accessed to my dashboard. They recreated same configuration on their environment.
And reproduce. They said that there is an inconsistency in the data displayed on the gadget.
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I ran into the same issue. As suggested above, I flipped the values that were displaying on the x- and y-axis and that seemed to do the trick; however, this format will be unusable given the amount of side-scrolling required to view all the data cleanly.
Knowing that flipping the axis does the trick, is there something I can do that would allow me to reverse them back and get accurate totals?
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I found the solution to my issue: I just needed to increase the row count to ensure all the rows feeding that total number were displaying. On the gadget, click Configure , then under the Number of results field, increase the number until all your rows are accounted for (I believe it's capped at 50).
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