Problem with proxy-setting in JVM_SUPPORT_RECOMMENDED_ARGS after update

[Steffen Clausjuergens]

I made an update from Jira 64-bit 5.1.7 to 5.2.2 and Jira won't start.

I discovered that the problem is related to the JVM_SUPPORT_RECOMMENDED_ARGS variable in JIRA_HOME/bin/setenv.sh.

It read: JVM_SUPPORT_RECOMMENDED_ARGS=-Dhttp.proxyHost=proxy.company.com -Dhttp.proxyPort=8080 -Dhttp.nonProxyHosts=**.internal.company.com|*.company.net|localhost|127.0.0.1|192.168.169.*

The logfile /usr/local/jira/std/logs/catalina.out reports:

eval: 1: 127.0.0.1: not found

eval: 1: *.company.net: not found

eval: 1: localhost: not found

eval: 1: 192.168.169.*: not found

If I reduce the nonProxyHosts to one entry so that there is no pipe symbol, Jira will start.

The variable reads now: JVM_SUPPORT_RECOMMENDED_ARGS=-Dhttp.proxyHost=proxy.clausjuergens.de -Dhttp.proxyPort=8080 -Dhttp.nonProxyHosts=*.company.net.

The problem does not occure with Jira 5.1.7 and all prior versions we run.

We need multiple exceptions for the proxy use. What delimiter should be used now? Or is there a bug that the pipe symbol is interpreted as a shell pipe though it should not be.

Thanks in advance,

Steffen

[KhongMing KOK [Atlassian] · Accepted solution]

Hi Steffen,

You can try to Escaping it with "/"

• -Dhttp.nonProxyHosts=\".clausjuergens.de|.cleb.net|localhost|127.0.\"

Hope it helps

KM

[Steffen Clausjuergens]

I surrounded the proxy exceptions by escaped quotation-marks and now ist works.

-Dhttp.nonProxyHosts=\"exception1|exception2\"

So the whole variable setting looks like this:

JVM_SUPPORT_RECOMMENDED_ARGS="-Dhttp.proxyHost=proxy.company.com -Dhttp.proxyPort=8080 -Dhttp.nonProxyHosts=\"*.internal.company.com|*.company.net|localhost|127.0.0.1|192.168.169.*\""

The asterisk (*) was not the problem. It was the pipe (|).

Thanks for your suggestion and sorry for my typo (**)
- Steffen

[Jason Hensler]

I was just about to hit the post button when I noticed you had "Dhttp.nonProxyHosts=**.internal.company.com"

This could just be a typo in the forum post but I don't think you should have the two *'s there, I think it should be "Dhttp.nonProxyHosts=*.internal.company.com|"

I had issues with the proxy settings as well but, I don't think it was the same issue your having but, I think my solution might help. Our solution was to move the setting to the catalina.properties file instead of using java args. The list of config options follow:

http.proxyHost=0.0.0.0
http.proxyPort=8080
https.proxyHost=0.0.0.0
https.proxyPort=8080
http.proxyUser=<Proxy User>
http.proxyPassword=<Proxy Pass>
http.nonProxyHosts=*.local|devmachine|someothermachine

#For Active Directory Auth
http.auth.ntlm.domain=<domain>
http.proxyAuth=ntlm

You may not need to set both the http and https proxy settings.

[Peter Kramp [catWorkX]]

For me, it seems that you forget the Quotes:

JVM_SUPPORT_RECOMMENDED_ARGS=" "

or

JVM_SUPPORT_RECOMMENDED_ARGS="-Dhttp.proxyHost=proxy.company.com -Dhttp.proxyPort=8080 -Dhttp.nonProxyHosts=**.internal.company.com|*.company.net|localhost|127.0.0.1|192.168.169.*"

[Derek Sheeman]

The only way I have been able to get wildcards working in my nonProxyHosts settings for either JIRA or Confluence running on CentOS was to move them to catalina.properties as per Jason Henlers suggestion. Even Atlassian Support couldn't help me and told me to talk to Oracle.

And even then, wildcards on the nonProxyJosts lines are ignored on JIRA (6.2.3), but not for Confluence.