I have a Jira automation rule that is enable for GLOABL PROJECT settings.
So, the rule is supposed to send a mail to some users based on a JQL query at a specific time.
So, the JQL query shows 20 hits. But when I looked at the rule audit, it looks like it send the mail only to like 4 issues.
Any idea why this is happening, am I missing something here. Please help.
> to send a mail to some users based on a JQL query at a specific time
Are users emails based on issue data ? in an issue field like reporter, asisgnee, etc. If yes then maybe some data are missing on some issues... so the email cannot be sent...
Others debug possibilities :
I hope this helps a bit, let me know ;)
This sentence says that this rule should include only issues that have changed since it last run. Now, if you rule runs NOW and you make changes afterward to only 1 issue, then the next time your rule runs, will send out only one email.
In addition, do any of your projects have issue security scheme? You have to make sure, permission wise, that the emails sent out, are being send to people/users who have the permission to view them.
@Aisha M can't see the screenshot. I assume that you didn't attach it.
If you uncheck the option, then the rule will run for ALL issues matching the JQL. If you do that and the rule execute and sends out email only for 4 issues, then you can investigate further problems.