Problem with description creating issues ftom email


i configure my JIRA installation to create issues from email and it work fine.

The problem was when i reply from my email to an issue because seems my email signature has some character that JIRA doesn't accept.

In log trace I found:




Company name


Phone number ● Fax number ● email_adress

website ●Twitter ● Facebook ●Linkedin

][priority,3][timeestimate,null][duedate,null][timeoriginalestimate,null][watches,0][key,PC-30] (SQL Exception while executing the following:INSERT INTO jiraissue (ID, pkey, PROJECT, REPORTER, ASSIGNEE, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xE2\x97\x8F080...' for column 'DESCRIPTION' at row 1))
at org.ofbiz.core.entity.GenericDAO.singleInsert(
at org.ofbiz.core.entity.GenericDAO.insert(
at org.ofbiz.core.entity.GenericHelperDAO.create(
at org.ofbiz.core.entity.GenericDelegator.create(
at org.ofbiz.core.entity.GenericDelegator.create(
at org.ofbiz.core.entity.GenericValue.create(
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.createValue(
... 22 more

If I tried to reply deleting the signature it works fine.

The big problem is that it is the oficial signature from all employes in the comany and it is dificult that every one delete the signature before to reply the email.

Any idea how can I solve it?


1 answer

There seem to be some wierd characters in your email signature.

You could simply try to find out which is the exact offending character and remove that from the email signature.

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,752 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you