Problem with creating subtasks

Kateryna Mekhdiieva July 2, 2024

Hello! I can not create a subtask within a task! After your updates probably something happened, what should I do?? I`m blocked!

2 answers

0 votes
Mohammed Aamer Khan
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July 2, 2024

Hi @Kateryna Mekhdiieva

Can you please help us with Hosting type and the error so that we can help you accordingly. 

Kateryna Mekhdiieva July 2, 2024

I see that there is some updates, new view. I see + button inside the task, see the +create subtask button, I can even click on it but nothing happens.

Mohammed Aamer Khan
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July 2, 2024

Can you also check if Subtasks creation is enabled or disabled by any chance. refer below link on how to do it
https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/ 

Kateryna Mekhdiieva July 2, 2024

I followed these steps: Select > Issues. Under ISSUE TYPES, select Sub-tasks. But then I can`t click on this. it`s not clickable

Kateryna Mekhdiieva July 2, 2024

Subtasks creation is enabled 

Mohammed Aamer Khan
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July 2, 2024

Can you share screen shot if possible?

 

Kateryna Mekhdiieva July 2, 2024

Screenshot 2024-07-02 115923.png

Kateryna Mekhdiieva July 2, 2024

Screenshot 2024-07-02 114226.pngI click on this and nothing happens

Mohammed Aamer Khan
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July 2, 2024

Is it happening with all users or just at your end? 
If it is just at your end try to remove browser cache and try again

Kateryna Mekhdiieva July 2, 2024

with all users

0 votes
Fazila Ashraf
Community Leader
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July 2, 2024

Hi @Kateryna Mekhdiieva 

welcome to community!

Do you have subtask type added in the project's "issue type scheme"?

Kateryna Mekhdiieva July 2, 2024

Yes, everything was fine until new JIRA  updates.

 

Like Jonas Madsen likes this

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