Problem with created add-on Hello World .

We have created add-on hello world, added it on atlassian marketplace and uploaded it on our jira cloud, referring two articles -

The add-on successfully got up uploaded on our jira cloud. It also creates a greeting link in navigation bar. When we click on Greeting link there is notification " Add-on Hello World is not responding. Wait or cancel? "

atlassian-connect.json - json descriptor file code

"name": "Hello World",
"description": "Atlassian Connect add-on",
"key": "{*our_key}",
"baseUrl": "


"vendor": {
"name": "Example, Inc.",
"url": "



{ "type": "none" }

"apiVersion": 1,
"modules": {
"generalPages": [
"url": "helloworld.html",
"key": "hello-world",
"location": "",

{ "value": "Greeting" }


*our_key - com.domain_name

// key we have related to domain_name. Our domain is so key com.domain_name


<!DOCTYPE html>
<html lang="en">
<link rel="stylesheet" href="//" media="all">
<section id="content" class="ac-content">
<div class="aui-page-header">
<div class="aui-page-header-main">
<h1>Hello World</h1>
<input type="text" value="test" />


Please refer snag below for details of problem we are facing - hello_world_problem.png

1 answer

0 vote

We commonly see this problem when people have not included all.js from the host product in their iframe scripts tag. Can you please confirm that you have done that. The getting started guide that you linked to tells you how to include all.js in your iframe if you are wondering:

Screen Shot 2015-08-27 at 7.29.29 am.png

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