Problem with Time Tracking
1 answer
Thanks for your help!
Im using a scrum project managed by the team. I need to see here in the details the tracking time. Here you have two images, one of a project in which I can see the "Seguimiento de tiempo" that is the time tracking, but in the other picture I cant see it.
The Time Tracking (Seguimiento de tiempo) field should show the sum of any time that has been logged against the issue using the Log Work function.
Entries would also appear under the Activity > Work Log tab.
If there has not been any work logged, then the Time Tracking field will show the message No Time Logged (sin tiempo registrado).
If it was not added automatically, you may also need to manually add the Original Estimate field to the layout for the issue types.
Thanks! But the only thing I could do is a time log in the comments... The tracking time still appearing under the name of remaining work, I now is the same component because when I move the tracking time in the details configuration then the remaining work is moved in the details as well.
It may be that the way the time is set to the remaining time, which could be changed in the previous update but not in the new one. Do you have any idea how I can check if this is the problem? This is a screenshot of an old video
I'm sorry, I don't appear to be communicating effectively or I am not understanding the issue you are facing. Perhaps we are having trouble due to speaking different languages natively. I have had to use a translator to translate the fields that are shown in your screens.
Your first image:
In this image you have shown the field Tiempo restante . My translator tells me that is "remaining time" in English. In a Team Managed project there is not a native field for "remaining time". I don't know the source of that field on your screen. Maybe it is provided by a third party app.
In your second image:
This image shows the field Seguimiento de tiempo . My translator tells me that is "time tracking" in English. Time Tracking is a native field provided by Jira. If you have used the "Log Work" functionality to log time spent against the issue, then this field will show a sum of that time. If no work has been logged, the "sin tiempo registrado" message is shown.
The only other native field related to time tracking in Jira Team Managed projects is "Original Estimate". That field does not seem to be present in any of your images.
At this point I am unclear exactly what your problem is. Can you clarify that please? Is there a field missing that you think should be present? If so, which field, exactly?
I'm very sorry for the language misunderstandings, I'll take a moment to explain in detail. Thank you for your help.
I have two projects, in one I was able to successfully configure the time tracking, as seen in the small screenshot. But in the second project, when I configure the time tracking to be displayed it appears as "remaining time", which is what you are telling me may be due to a third-party application, which I will corroborate right now.
However, when I enter for example 2 hours in the timelog the time tracking does not appear either. I only see the timelog as in this image that I sent you...
Another thing I wanted to clarify for you is that, in the description fields configuration I move the "time tracking" location and then in the task details you can see that the "remaining time" was also moved to that same location. Is it possible that time tracking measures the remaining time due to an error in the configuration?
Again thanks for your help.
Im comparing my two projects and even the options are different... I can not understand why
Thank you for that additional information. And I had not seen this post from you.
That does help me understand you issue.
In this video shown above, you are working with a Company Managed project. This is indicated in the lower left corner of the screen.
The type of project you are using affects the option you can access and the configurations that you can set up. So let us first clear up what is the Type of each project you are currently using. Get that information from the View All Projects page under the projects menu. Find each of your projects in the list. What does it say in the Type column. Example:
For clarity I need you to refer to these projects by some name, and to label each image you provide so that it is clear which project it represents.
What is the Type for the project where you have "successfully" set up time tracking the way you want it?
What is the Type for the project where you have having trouble set up time tracking the way you want it?
Hi, sorry for the delay in my response.
This project in which I can not see the time tracking is a "team-managed software"
And the project where I can successfully set up the time tracking is a "team-managed software" as well...
I found that in the PrevMed project in which I have the problem, there is a complement for time tracking called "TeamBoard ProScheduler". Do you know how can disable it to see if this is causing the problem?
Here it is a screenshot from the tasks details where I saw this complement
Thank you for your time.
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