Problem with API auth

Dominik Jakubowski
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January 16, 2024

Hello,

I have problem with connect Jira and make, when I put my mail, API token and site adress I recived error:

An unexpected error has occured. Please contact your JIRA Administrator. - {"status":{"status-code":[401],"message":["Client must be authenticated to access this resource."]}}

What can I check for this?

2 answers

1 vote
Aaron Pavez _ServiceRocket_
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January 16, 2024

Hi @Dominik Jakubowski 

We need more details to understand why you are getting the error:

- What app are you using to call the Jira API?

- Send us screenshot of the configuration

- The error normally happens when there is an issue with the authentication method.

- The header is missing or setup wrong.

Regards

Aaron

Dominik Jakubowski
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January 20, 2024

HI @Aaron Pavez _ServiceRocket_ 

I wan to use make.com , this is tool for automate some funcition.

For first I have to config connection to jira

config_make.png

 

After save I recived error:

 

config_make_error.png

Shane Grady
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March 11, 2024

+1 I'm having the same issue....were you able to get a fix?

Aaron Pavez _ServiceRocket_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

I've tested make.com and I can create a connection without any issues.

The problem you are having could be due to:

- You are not using a valid email address for your Atlassian.net site

- You don't have the right API token

Check that you have a token here:

https://id.atlassian.com/manage-profile/security/api-tokens

If not, create a new one.

Can you log in to your Atlassian site with dominik.jakuboski@ email account?

Regards

 

 

0 votes
raghavendra_v
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October 17, 2024

Hi - Have a similar issue and I have the security tokens as well and created a new token - however faced the same issue while checking for boards from postman. 

 

Screenshot - 10_17_2024 , 3_29_02 PM.png

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