Problem getting issues to show up in the "Agile" Scrum Backlog

I recently started a new project and wanted to use the new JIRA/Greenhopper Agile views to manage it. I have other projects that are working just fine but for whatever reason this project is not working. I have entered in my tickets, but they do not show up in my backlog. If I got to the Agile -> Classic the tickets show up in the unassigned view. So obviously the tickets are there and the old way of doing a scrum has been setup correctly. So, what do I need to do in order to get it to work in the new system on the backlog page.

1 answer

1 accepted

Hi Chris,

Just to let you know that we have responded to your support ticket. The root cause of the problem is the Unassigned status does not map to any columns in Agile column. Once you have mapped that status, you should be able to see those Unassigned issues on the Plan Board. Or when those issues have been transitioned to the mapped status, you should be able to see it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,856 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot