Problem getting issues to show up in the "Agile" Scrum Backlog

I recently started a new project and wanted to use the new JIRA/Greenhopper Agile views to manage it. I have other projects that are working just fine but for whatever reason this project is not working. I have entered in my tickets, but they do not show up in my backlog. If I got to the Agile -> Classic the tickets show up in the unassigned view. So obviously the tickets are there and the old way of doing a scrum has been setup correctly. So, what do I need to do in order to get it to work in the new system on the backlog page.

1 answer

1 accepted

This widget could not be displayed.

Hi Chris,

Just to let you know that we have responded to your support ticket. The root cause of the problem is the Unassigned status does not map to any columns in Agile column. Once you have mapped that status, you should be able to see those Unassigned issues on the Plan Board. Or when those issues have been transitioned to the mapped status, you should be able to see it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

201 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you