Priority field is not showing for my tickets

[Melvin Sng]

Hi everyone,

I have a newbie question to ask. I'm not sure why I'm not seeing the Priority field for my tickets. I'm currently using an Agile board.

Appreciate if someone could assist me with this.

Thanks!

Cheers!

[simarpreet singh · Accepted solution]

Hi @Melvin Sng 

Ask your Jira administrator to add priority field on create, view and edit screens. Right now I believe this field is missing on your view screen.

You can do this yourself if you have project Admin access.

Let us know on the progress.

Thanks,

Simar

[Melvin Sng]

Thanks @simarpreet singh 

[edwin vasquez · Accepted solution]

Hello @Melvin Sng and welcome to the Atlassian community!

First, I would check to that the field is added, or hasn't been removed, on the screens you are looking at. These screens are settings are found in the project settings.

Let me know if this answers your question.

[Melvin Sng]

Hi @edwin vasquez ,

Thanks for your response. It seems like you are using the old layout. I'm currently on the new one and it seems like I'm not seeing what you are seeing.

Thanks!

[edwin vasquez]

Melvin, 

Even in the new layout, hover over the little arrow and expand the section to view the screens. Once you expand it, you should be able to see the screens used and then click into them to edit it.

[Melvin Sng]

Hi Edwin,

This is what I see and none is clickable.

Not sure if I missed anything here.

[edwin vasquez]

Can you click on the arrow highlighted?

[Melvin Sng]

I believe I inserted the wrong screen capture. Here's the correct one.

[edwin vasquez]

Looks like you dont have access to edit the screens. You will most likely needs higher access. Jira admin......

[Melvin Sng]

I see. I'll check with my admin then. Thanks @edwin vasquez 

[Jacek Glebocki]

Hello,

I am missing Priority field from my issues. 

I do have Priority in the screen scheme though. 

I use Jira Cloud, i have admin rights.

Please advise.

[Mickaël Lebreton]

@Jacek Glebocki Hello, I have exactly the same issue as you did. Did you find a solution to show the priority field ?

I have admin rights, the priority field is showing in the screen configuration

[Martin Blomgren-Sköld]

@Mickaël Lebreton If you go into an issue and press "Configure" (bottom right), you should get a view where you can add fields to your user stories, tasks, bugs and epics. Priority is not visable at this point but in the box "Search all fields", type "Priority" and it should pop up for you to choose. Add it to you user stories, tasks, bugs and epics and save the changes. This worked for me.