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Priority field is not showing for my tickets

Hi everyone,

I have a newbie question to ask. I'm not sure why I'm not seeing the Priority field for my tickets. I'm currently using an Agile board.

Appreciate if someone could assist me with this.




2 answers

2 accepted

0 votes
Answer accepted

Hi @Melvin Sng 

Ask your Jira administrator to add priority field on create, view and edit screens. Right now I believe this field is missing on your view screen.

You can do this yourself if you have project Admin access.

Let us know on the progress.



0 votes
Answer accepted
edwin vasquez Community Leader Jun 06, 2020

Hello @Melvin Sng and welcome to the Atlassian community!

First, I would check to that the field is added, or hasn't been removed, on the screens you are looking at. These screens are settings are found in the project settings.



Let me know if this answers your question.

Hi @edwin vasquez ,

Thanks for your response. It seems like you are using the old layout. I'm currently on the new one and it seems like I'm not seeing what you are seeing.Screenshot 2020-06-06 at 4.38.00 PM.png


edwin vasquez Community Leader Jun 06, 2020


Even in the new layout, hover over the little arrow and expand the section to view the screens. Once you expand it, you should be able to see the screens used and then click into them to edit it.


Hi Edwin,

This is what I see and none is clickable.

Screenshot 2020-06-06 at 4.38.00 PM.png

Not sure if I missed anything here.

edwin vasquez Community Leader Jun 06, 2020

Can you click on the arrow highlighted?


I believe I inserted the wrong screen capture. Here's the correct one.

Screenshot 2020-06-06 at 5.08.41 PM.png

edwin vasquez Community Leader Jun 06, 2020

Looks like you dont have access to edit the screens. You will most likely needs higher access. Jira admin......

I see. I'll check with my admin then. Thanks @edwin vasquez 


I am missing Priority field from my issues. 

I do have Priority in the screen scheme though. 

I use Jira Cloud, i have admin rights.

Please advise.

screen config priority field.jpgissue no priority.jpg

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