Priority Normal Icon Is Missing - Jira Cloud

This morning the Icon we use for our Normal Priority is missing -    We only use this location for the normal priority icon.  All other status icons are located at /images/icons/priorities.  I don't see any files at and I'm not sure how to navigate to the /images/icons/priorities location on my cloud instance.  

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Hi Ellen,

Since you're unable to view the icon on the site due to the image not being found, there is another way to get your icons into the Cloud instance and you can find those instructions in the knowledge base article How to upload Custom Priority Icons?:

  1. Upload your custom icon as an attachment to any JIRA Issue and right click on the image and copy the image URL.
  2. Click cog icon > Issues > Priorities
  3. Click the 'Edit' link next to the desired priority.
  4. Paste the copied URL into the Icon URL field.
  5. Click the Update button.

The custom icon will be saved as per upload.

In order to view the icon correctly, both condition below should be met:

  • The issue where the icons are uploaded should be accessible by all logged in JIRA users
  • In the case where the icons are not showing up, please check on the issue itself and ensure you are able to view the attachments OR the URL to access the attached icons has not changed

I did the above and can confirm this works to get custom icons in Cloud so that is probably going to be the route you want to go unless you upload the image to another file sharing site and share the file in the same manner.



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