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Price of Jira Service Management Software

Do I need to pay for Jira Service Desk Management if I already have paid Jira Software?

2 answers

0 votes

Hi @Debapriya Bhattacharya ,

Both are different setups.

If already 3 agents there in JSM. for adding fourth agent will cost you.

External user license is free. there is no limit for users.

0 votes
Dirk Ronsmans Community Leader Jan 11, 2021

Hi @Debapriya Bhattacharya ,

The short answer would be "Yes".

The JIRA platform has 3 applications that are licensed separately.

  • JIRA Core
  • JiRA Software
  • JIRA Service Management (formerly JIRA Service Desk)

https://www.atlassian.com/software/jira/service-management/pricing

You can also get different tiers of users for each product so you don't have to match the tier of Software with the number of agents.

As @Kagithala Babu Anvesh mentions, customers (so the users that just create requests) do not require a license.

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