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Price of Jira Service Management Software

Do I need to pay for Jira Service Desk Management if I already have paid Jira Software?

2 answers

0 votes

Hi @Debapriya Bhattacharya ,

Both are different setups.

If already 3 agents there in JSM. for adding fourth agent will cost you.

External user license is free. there is no limit for users.

0 votes
Dirk Ronsmans Community Leader Jan 11, 2021

Hi @Debapriya Bhattacharya ,

The short answer would be "Yes".

The JIRA platform has 3 applications that are licensed separately.

  • JIRA Core
  • JiRA Software
  • JIRA Service Management (formerly JIRA Service Desk)

You can also get different tiers of users for each product so you don't have to match the tier of Software with the number of agents.

As @Kagithala Babu Anvesh mentions, customers (so the users that just create requests) do not require a license.

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