Prevent users to edit field in a specific status

[guillermo.casco@grey.com]

Hello all, I have read a couple of post and wasn´t able to find a way to achieve what I want.

I want that if the status of a ticket is in "working",  there is no way to  edit one of the custom fields .  

[Alex Koxaras · Accepted solution]

Hi guillermo.casco@grey.com 

Out of the box, you can't achieve that, since Jira do not provide field level security and editability per se. There are solutions and workaround which I describe below:

• Use a listener (scriptrunner or JMWE or similar app) to prevent the field from changing value to that specific status
• Completely prevent the issue of being edited on the specific status, by using workflow properties inside your workflow (jira.issue.editable).
• Remove that field from the issue's edit view completely and add a self transition to edit that specific field (use a transition screen with this field in it) to all statuses except the Working status.

Let me know if any of the above solution would be suitable for you.

[guillermo.casco@grey.com]

Hello @Alex Koxaras quite interested in option 1 or 3.  not sure how to do it , do you have an example or something? thank you

[guillermo.casco@grey.com]

Option 2 I think I know how..thing is that ALL fields will be "non editable".

Regarding option 3 not quite sure the aproach there. 

[Alex Koxaras]

Let's examine the 3rd case which is doable without any additional app:

First of all you have to get rid of that specific field from the edit screen. With that said the user will be able to enter in upon issue creation and only view it within the new issue view (clicking it, will not go into edit mode).

STEP 1: To do that I would go to project settings > screens and click the individual screens to edit them and to make sure that this field will be only visible on the create and view issue operation:

In that point you would want to try open an issue of that specific issue type and try to see if that field is editable (it shouldn't be).

STEP 2: Go to cog > issues > screens > add screen. Give it a name and edit it so as to add your field to that screen:

STEP 3: Next step is to edit our workflow. Head on to project settings > workflows, and click that pencil icon of the specific issue type:

• Click diagram > add transition
• From status: Any status
• To status: itself
• Name: Edit "YOUFIELDNAME"
• Screen: Choose the screen you created in the previous step
• Click Add

• Click that transition and then click Conditions
  
• Click Add condition > Previous Status Condition > Add
• Configure the condition like the image below, but choose your own status to which you don't want the users to edit this field
  
• Click update
• Click Publish Draft

The results are shown below:

Initial status with the Edit Client transition visible.

Clicking it will popup the screen to edit it

On the In Progress status the field is locked, since the Edit Client transition is not visible:

BUt on the next status (or any other status) the transition will be available

Hope it helps. Took about 25 minutes for this reply :D lol

[guillermo.casco@grey.com]

thank you very much  @Alex Koxaras! was able to do it now that way. 

[Esraa Mahmoud]

Feature request for the same please vote & watch for updates 😊

https://jira.atlassian.com/browse/JRACLOUD-78768