Prevent automatic reopen on comment

I've never seen this before but in one of my workflows, closed issues are automatically reopened when a user comments on them. We don't want this behavior but I can't figure out where to turn it off.



1 answer

1 accepted

You could have the Auto Transition Listener from the Jira Toolking Plugin configured, and that could be causing this. Can you check your listeners configuration? Just choose the cog icon at top right of the screen, then choose JIRA Admin. Then choose System > Advanced > Listeners (tab) to open the 'Listeners' page.

Hope this information helps!

Marlon Aguiar

Thanks! There is a custom listener doing this. I inhiereted this project and I never would have thought to look there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,946 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you