Power Automate to create a jira ticket when an email is received in the inbox

[Syed Hassan]

Hi everyone,

My first post so please go easy on me :)

I am trying to create a flow that monitors my email inbox for a particular email and triggers a new jira ticket to be created. 

I know it is possible to send an email to jira direct to create the ticket but i have multiple emails arriving at different times of the day which need to be actioned asap.

I'm on Jira Server service and so cannot use the API token feature to authenticate. Is there another way to acheive what i'm trying to do?

Any advice/suggestions would be most appreciated.

Syed

[Jack Brickey]

Hi Syed, welcome to the Community. So I’m not a following you exactly here. You are correct that you can create Issues via email. But I’m unsure why you need to treat a certain email uniquely. Are you wanting to raise awareness of a specific email based on the subject or body? If you were asking whether you could filter emails to decide whether they should become actual Jira issues then that would need to be done outside of Jira. Meaning you could create a rule inside your email client and forward to Jira if it met certain criteria. Please help me understand a little better what your goal is.

[Syed Hassan]

Hi Jack,

Thank you for the welcome and also your response.

Yes, I want to filter specific type of emails to create the jira ticket. So, yes, creating a rule in my inbox should work. I will try this out. Thanks for your suggestion.

[Jack Brickey]

the tricky part will come in getting the reporter to be what you want. i suspect you would want the original from to be the reporter and not the forwarding address. Might I ask why you need to do this at all? Why can you not address at the source? That is, use a unique email for any JSD issues you wish to report?

[Syed Hassan]

Yes, that was my original thought, hence going down the API token authentication route.

I get 20+ automated messages per day, from another system when a product is added there.

Currently, i have to manually enter those product tickets in jira. I would like to automate this process as it takes quite a chunk of my day to create those tickets. The reporter needs to be me as it then helps me to organise my tickets and reassign accordingly.

Hope this explains a little more in what i am trying to do.

[Jack Brickey]

ah yes I get you! these are from systems. I am currently trialing Opsgenie and may leverage it to filter out the noise. 

Cheers!