Potential effects on API calls and reporting tools due to changes in the Jira url

[Susheela.Kushwaha]

Hi there,

We are considering renaming our site from abc.atlassian.net to xyz.atlassian.net. While this seems like a simple change, the other teams that make API calls to Jira are concerned that their integrations will break after the switch. Similarly, various reporting teams that utilize the current URL to run their reports have expressed similar concerns.

There isn't much clear documentation available online regarding the potential impacts of this change. It's mentioned that calls to the previous URL will redirect users to the new URL, but what will happen to the API calls and Power BI reports?

I'd appreciate any assistance in finding answers to these questions.

Thanks in advance!

[Victor Law · Accepted solution]

Hi @Susheela.Kushwaha

In my experience, the native Jira REST API URL must be changed after the URL on the Atlassian site is changed. Hence, it is highly probable that it might affect the REST API utilized by PowerBI as well.

If you subscribe to the Premium or Enterprise package, it is recommended that you perform a quick test with a sandbox environment.

Thank you.

[Susheela.Kushwaha]

Thanks @Victor Law ! We successfully renamed our site. You are correct; the API calls had to be manually manipulated. Additionally, any other location where the site URL was provided had to be updated. We did not hear any complaints from Jira or Confluence users after the site URL change. Only a few users who interact with Jira via API calls were impacted.

An Atlassian engineer supported us throughout the process. Overall, it was a smooth transition.