Possibility to create issues in a project without site access and Jira license?

Linda Korpås April 21, 2023

Recently we had to cut costs and during this we also cut number of Jira licenses and therefore not everyone at the company have Jira accounts anymore. However I have two software projects that I need everyone at the company to be able to create issues in. Is this possible somehow?

At the moment when they try to open up a link to the create form (link directly to the create screen/fields from our intranet) they get a message saying "You are not logged in, and do not have the permission required to create an issue in this project as a guest"  

Is it possible to set permission in the project for guests to be able to create issues? I have looked but can't find this.

I understand that the best thing would probably be to convert the project in to a service desk project and have them create issues via the portal but I don't really have the time to start that type of project now so I am trying to find a quicker solution. 

4 answers

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Alex Koxaras _Relational_
Community Leader
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April 21, 2023

Hi @Linda Korpås 

In order to create issues in a JSW project you have to have a license. Without a license you can't do anything. You could however work with anonymous access https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

Linda Korpås April 21, 2023

Oki thank you for your answer @Alex Koxaras _Relational_ . I will look in to the "Public" permission to see if that could be an alternative for now. 

Thanks!

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 21, 2023

If the anonymous access will work for you, kindly come back an mark this answer as accepted, in order to help other with similar questions. Thank you!

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0 votes
Somesh Sahoo April 23, 2024

You can use jira service management and provide customer access to user who need to raise the access and create automation to create issue in your project when request form is submitted 

0 votes
Irina_Bel_Stiltsoft_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 17, 2023

Hi @Linda Korpås ,

I accidentally came across your pain. In your case, I can suggest the app for your purpose. It takes you 1 minute to set up a customer portal for any Jira Cloud project and let your teammates feed requests into it and see what the team is working on. Here's how you can restrict a forum for your company-only access.

It's definitely cheaper than having Jira licenses or Jira Service Management. You can calculate the price on the marketplace for your company. Marketplace apps are billed for the number of users in your Jira instance. I hope it helps in your case.

0 votes
Jan-Hendrik Spieth
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April 21, 2023

Just an idea:

If it's possible for you to set up a JSM project, then you could create a form for issues submission, tie an automation to the creation of such tickets and have the automation create the actual JSW issues in their respective projects.

Linda Korpås April 24, 2023

Ah thanks! Hmmm, that might be a good idea. I would need to look into how to create that automation but I can definitely set up a JSM project. Do you think it is possible to also have the reporter follow the status of the issue via the JSM project in the service portal if the issue is handled in the JSW project? Maybe that would require an additional type of automation?

Also not sure yet how much work it is to convert a JSW project to a JSM project or if that is even possible. I will investigate this further before making any more advance work arounds I think :) 

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Jan-Hendrik Spieth
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April 24, 2023

You might have to set up several automations, indeed. But that's what Automation is for, right. So yes, you should be able to allow the reporter to keep track of progress via the "automated" JSM issue. See https://support.atlassian.com/jira-service-management-cloud/docs/edit-linked-issue-automated-rules/ 

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