Possibel to edit the screen that appears (pop-up) right after clicking new issue

Hello,

I have created a workflow to support my new issuetype.

I want a screen that is custom made to appear as the first screen that actually appears when clicking the button/icon sitting after the 'Create:' in the top right menu in jira.

The screens that appear after this is ok, and I can configure them as I want, but is the initial screen for any issue type both custom in default jira impossible to configure i.e. not to show summary but only i.e. a description field? Or is there some rules in jira that all issues have to "go thorugh the initial screen" always.
It could seem to be that way, at least when trying to edit a workflow in the 'diagram' editor, the first step 'Create' is not possible to delete.

Thank You!

Best Regards

Magnus

2 answers

1 accepted

Magnus, are you referring to the Create Issue screen? If so, you can change the fields that show on that screen. If you are using the default screen, then I would assume that in the Administration area under Screens, there is a screen called Default Screen. and it's probably using the Default Screen Scheme. You have two options. First, you can just change the fields on the Default Screen. However, that will probably change the fields that show when you try to edit the issue, as well, since the Default Screen Scheme starts out as being applied to all unmapped operations. Your second option is to create a new screen (let's call it Create Issue Screen), that has just the fields that you want shown for creating an issue. Then go into the Screen Scheme area in the Administration section and configure your Default Screen Scheme. Choose the "Associate an Issue Operation with a Screen" option. You can then associate your Create Issue Screen to the Create operation. I implemented our instance like this, where I created different screens for the Create screen and the Edit screen. In our case, only a small number of fields would be populated at the time the issue is created. However, when editing the issue, we wanted to allow editting basically all of the fields with the issue. I hope this helps.

That was it, The critical part here was to edit the default screen with the association of my custom screen to the create operation. I thought I did not have to edit the default screen scheme to solve this.

Thank you Stephen ;-)

But the problem now becomes that when I want to create a bug (default issuetype) I get the screen for my default screen and not the normal default screen.

How can I solve this?

I have a custom field, a custom issutype, custom workflow and custom schemes, and what I want to get is a custom screen to appear when I create an issuttype of my custom type and I want that issuetype to follow the custom workflow, without destoying for the default issuetype i.e. bug behavior.

Cheers,

Magnus

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,060 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot