Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Populating fields via REST API

Hi Atlassians,

We would like to move some business operations and ITIL processes from custom developed Lotus application to Jira server or cloud. One of the main requirements is that there is an integration with a core system, so that when a ticket is being created, on the create screen if one fields is populated, lets say the unique number of a client, few other custom fields are populated automatically with information from the integrated system. We know that this can be done with script runner, but we have one more limitation, which is avoiding direct connection to the DBs of the integrated systems and we need to use REST APIs only. We have also tried with Pro Form, but that only allows using static REST URL(we cannot parse different values for some parameter to be searched against) and REST URLs are available only for fields that provide options for choosing. Can you please advise if someone had similar requests and let us know if there is a way that we can accomplish this or suggest any other add-on that might help us meet these requirements?



1 answer

0 votes

Hi @Nadica Gaber 


Please check Automation for Jira App. You can use web request actions (docs/example). Automation for jira will help you to prepare request for every scenario.




Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you