Populating a custom field with an external email address

[Deleted user]

With JIRA configured to create requests from emails received by a specified email address, if the email address of the sender cannot be associated with an existing user then there is the option of either a) letting JIRA automatically create a new user and set the reporter of the new issue to the newly created user, or b) set the reporter of the new issue to an existing user In the second scenario, can JIRA extract the email address and display name of the sender and automatically populate custom fields with their values? Thanks Ian

[Andy Brook [Plugin People] · Accepted solution]

Yes, JEMH should support both collection of 'involved' party email address in CSV style within a text CF, addresses matching existing Jira users get stored in a multi-user picker CF type as Users.

JEMH does support auto user-creation, and auto-joining a nominated group (your case a) or alternatively through a defaultReporter you define (your case b).

[Jobin Kuruvilla [Adaptavist]]

I am not sure if you can extract sender and populate a customfield without some coding but have a look at JEMH. It certainly supports creation of issues with customfields, so you can probably use that approach.