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Is there a mail handling plugin that can parse incoming auto-generated error emails (java exceptions thrown by our app) and create a JIRA issue only when a JIRA issue doesn't already exist for the same error?
Alternatively, is there a turn key Java library that will put exception reporting direct to JIRA into our app with similar dupe detection? I know we could roll our own with the REST APIs.
JEMH can do a lot with incoming email and has several mechanisms for doing useful things with the content. The Regexp Field Processor can match something like an error code to an existing issue custom field, routing identical coded emails to a common (unresolved) issue, in this way 'routing' email and keeping related email content together.
If you have a specific Test Case, I'd be intereted in seeing how JEMH could work (or not!)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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