Pictures cannot be loaded in some tickets

[Reinhard]

We ues JIRA in a small team of 20 people.

Now we have the issue that in some tickets the attached/embedded pictures cannot be loaded.

The only way to make it work is to switch to old view. Then everything is showing properly.

Is this a known issue?

Best,

Reinhard

[Fernando Bordallo · Accepted solution]

May I ask, how many images exist on the issue? both as attachments and as part of comments? I ask this because we are aware that on issues with a lot of images on them (70+) there are loading problems.

[Reinhard]

ah interesting, indeed there is almost 90 attachments on this ticket.

Is there any workaround? Or you just need to avoid having to many attachments?

[Fernando Bordallo]

Sadly there is currently no workaround for this issue. I would advise a prudent limit of 50 images maximum per issue at this point in time. There is a long term plan to solve this issue. You can follow it's resolution through this ticket: https://jira.atlassian.com/browse/JRACLOUD-72355

[Reinhard]

I understand. Thank you very much for your help!