I have an user who I don't want to allow to close tickets.
He is not in any group or permission in the "View project roles" list.
He is only as single user in the permission scheme, but not in "close issue".
But he can still close tickets. Can someone help me where to find the right place to restrict him?
He still seems to have enough permissions to be able to close a ticket. So i will assume that he is still in the Permission Scheme either as a single user or in a group.
Have you tried using the permission helper?
This tool will show you if he can actually still close tickets.
The "close" permission is a bit of a hangover from JIRA 1 where you could not edit workflows.
Check your workflow - what "conditions" do you have on the "close issue" transition? Unless you're using one of the default workflows, it's likely that there are none, so anyone can close an issue. You'll want to add one for "user must have close issue permission" (if that's how you want to control it)
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG